Manager Complaint Resolution
Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Managerial/ Experienced Professional
Regular/ Full Time
Karachi
The Role
The Manager Complaint Resolution investigates and resolves complex or escalated customer complaints and manages complaint handling procedures at Al Baraka Bank (Pakistan) Limited in Karachi.
• Investigate and solve complex or escalated customer complaints quickly and fairly • Create and update clear rules and steps for how the company handles complaints • Track complaint trends to find weak spots in products or services and stop future issues • Work with other teams like product development or quality assurance to fix root causes • Write clear reports on complaint numbers and resolution times for senior leaders • Make sure all actions follow local laws and industry rules • To undertake any other duties, as required by the Bank
Applicants General Eligibility & Requirements
5+ years
Education, Experience and Skills Requirements
Minimum 5 years of experience
Complaint Management, Customer Satisfaction Management, Problem Analysis Skills
About the Employer
Al Baraka Bank (Pakistan) Limited